|
Q.
What is MYUSAMAILBOX?
A.
MYUSAMAILBOX gives you a real postal office address in the
United States of America
. By signing up, you will be granted a legitimate address
within the
U.S.
, making you a "virtual resident". This address can
receive packages and shipments and then forward them to your desired
destination. Subscribers are from the
Philippines
who wish to receive mail and/or packages and have them forwarded to their home
or office address in the
Philippines
.
Q.
Why would I want to use
MYUSAMAILBOX?
A. It's convenient and makes real
E-commerce possible to all parts of the world. How many times have you tried
shopping online only to find the phrase, "will ship only in the
US
", or "US Address Only", or "No international shipment yet"? With
MYUSAMAILBOX, such limitations are eliminated. Through your address, you become
a virtual
US
resident. USA Vendors who ship only within the
US
can send the package to your
US
address. MYUSAMAILBOX will handle all the transactions to forward your package
to you or anyone in the
Philippines
.
Q.
How is this different from a P.O. Box?
A.
Unlike a P.O. Box, MYUSAMAILBOX is a real address. Private couriers like UPS,
FedEx, DHL and others cannot deliver to a P.O. Box. You can use the
US
address that MYUSAMAILBOX will provide you whenever you fill up shipping
request form. Most vendors will deliver only to an official address and your
US
address provided by MYUSAMAILBOX is as good as any postal address in the
US
.
Q.
Why should I trust MYUSAMAILBOX to handle my shipments?
A. MYUSAMAILBOX is a product of eLBC Direct, Inc. an LBC company. LBC
is a leading courier, cargo and money remittance company and
has been in existence for more than 50 years.
Q. How
do I open an account? Is my information secure?
A.
Visit MYUSAMAILBOX and fill out and submit the necessary forms. First, you will
create an account name (your e-mail address) and password. Second, using your
account name and password, you then enter into our SSL-secured server (Secure
Sockets Layer (SSL) encryption software which ensures to protect your
information from hackers and third parties)
and register all the information to create your Unique Personal US Address and
Account number. You will be asked for personal details for recording purposes
only (please refer to our Privacy Policy). We use a
highly secure payment gateway to process you credit card, and we only include
the last digits of your credit card in our correspondence.
We encourage you to keep your password confidential to secure access to your
account.
Q. What is your policy
regarding privacy?
A. We value your privacy and
the confidentiality of the information you have trusted us with. Therefore,
MYUSAMAILBOX will never sell your personal information without your knowledge
and consent. The only circumstance in which we may share your information is
when cooperating with the Unites States Government as required by law. Read our
Privacy Policy and Terms & Conditions of Use.
Q. Can I start using the
address you gave me when I sign up?
A. You may begin receiving
mail and/or packages in your account however you will not have full access to
the features in your account until you complete the signup process by sending
us the two original forms 1583 and the copies of two identification documents.
MYUSAMAILBOX will always keep
your information private and confidential. See our privacy policy.
Q. What is form 1583 and
why do I have to fill it?
A. Form 1583 is required by
the United States Postal Service for us to be able to act as your agent for the
purpose of receiving mail and packages. Form 1583 is a legal requirement and we
can’t waive it under any circumstance.
Q. Can I fax or e-mail
form 1583? Why do I have to mail it?
A. The law also requires us to
keep originals on file, thus we can’t accept a faxed or e-mailed copy. Form
1583 must contain the original signature and be stamped by a notary public. Two
original copies of Form 1583 along with copies of two forms of identification
will need to be submitted to us in order for us to activate all the features on
the account. Acceptable forms of identification include: Passport, Government
ID, Driver’s License, Recognized Corporate ID, Insurance Policies, etc.
Q. Why won’t you give me
full access to my account until I send in Form 1583?
A. Unites States Postal
Regulation require us to have that form before we open your account. Providing
you with your
USA
address and some access to your account let’s you begin using some features of
the service immediately. However, we can’t allow you full access (including
shipping) until you complete the process.
Q. I did not send my Form
1583 on time, will my account be automatically cancelled?
A. Yes. We will deactivate
access to your online account and return mail to sender if we do not receive
your form 1583 on time.
Q. Can a corporation have a MYUSAMAILBOX account?
A. Yes, a corporation can have
a MYUSAMAILBOX account. Form 1583 and copy of two identifications must be
submitted by a legal representative of the corporation.
Q. Can several people
share the same MYUSAMAILBOX account?
A. No. The use of the Mailbox
is limited to your account only.
Q. I
have a relative or friend in the
Philippines
. Can I create an address for him so that I can send him some
packages?
A. MYUSAMAILBOX will allow you to set-up an address for your
relative or friend while you receive all the billing statements. That way, your
relative or friend receives your gift without having to pay for any shipping
costs!
Q. Which sites can I purchase from?
A. As long as the site can deliver to anywhere in the
US
, go ahead, shop and ship to your own personal USA
Address!
Q. Can I shop offline?
A. You can shop via mail order catalog (especially with
1-800, 1-888, 1-887 numbers) merchants, whichever you prefer. Just have it
delivered to your MYUSAMAILBOX address and we'll handle the rest for you.
Q. Can
I use my address for something besides buying online? Can friends abroad send
me stuff through my virtual address?
A. You can order via an online (internet shopping)
or offline (calling up catalog stores and real "brick & mortar" vendor) to
ship your merchandise to your MYUSAMAILBOX address. You may order from the
usual mail-order catalogue or even receive packages from your friends as long
as you have them ship/deliver your packages to your MYUSAMAILBOX address and
fill out the Shipping Request Form found in the MYUSAMAILBOX web page.
Q. What can I receive in
my MYUSAMAILBOX Mailbox?
A. You may receive mail and
packages delivered by the US Postal Service, and international couriers such as
Fedex, DHL, and UPS. This means that you can shop online and use your
MYUSAMAILBOX address as a mailing address.
Q. Will you accept
Certified, Registered or COD mail on my behalf?
A. We do not accept these
types of mail and/or packages on your behalf.
Q. Can I use my address for anything? No restrictions?
A. You may use your address
for almost any licit activity. However if we receive information that indicates
that your account MAY be being used for illicit or fraudulent purposes, we
reserve the right to cancel your account automatically and return all items to
senders. In addition to obvious fraud, other activities for which your account
might be considered for cancellation include:
1) Using your address for
e-mail spamming campaigns.
2) Using your address for
"phishing" activities.
3) Using your account to ship
illegal or hazardous materials.
4) Using your address to
malicioulsy misrepresent your identity to authorities or to the public.
5) Any other activities that
may be considered illegal, unethical, or mallicious by MYUSAMAILBOX.
Please note that we reserve
the right to cooperate with authorities in combating fraud and identity theft.
We will also honor all valid legal subpoenas.
Q. Can I ship anything?
What are the prohibited items?
A. We will not ship prohibited
items such as:
-Hazardous
Materials
-Weapons and Ammunitions
-Fresh Food and other
Perishables
-Plants and Fresh Flowers
-Beeds
-Coffee
-Frozen Items
-Combustible/Flammable
Materials (paints, oils lighters)
-Pressurized Alcohol and
Sprays
-Animals
-Bullion
-Currency
-Drugs/Narcotics
-Human Remains
-Pornography
-Collectibles/Antiques/Rare
items worth more than $499
-Jewelry
Please ensure that any items
you ship are allowed into the
Philippines
before you ship the item. MYUSAMAILBOX will not be responsible for items that
are delayed, confiscated, or produce excessive duties due to customs
regulations or customs difficulties.
You may also check the web
sites of DHL, FEDEX, UPS and the USPS or check with the
Philippines
customs office.
Q. What about export
controlled items?
A. The U.S. department of
State may require special export license for products such as supercomputers,
high end electronics with military application, etc. MYUSAMAILBOX does not
obtain special export licenses and will not ship internationally anything that
it knows may need a special export license.
Q. Can I ship as many items of the same kind as I want?
A. No. You cannot ship any items of the same kind in
commercial quantities. Quantity of
the same kind greater than 12 is considered commercial quantity.
Q. Will you consolidate my
items into one package to save me money?
A. One of the best features
about our service is that we will consolidate your shipment based on the items
listed in your Shipping Request Form whenever physically possible. This is
guaranteed to save you money. In difference to other service providers, we will
not charge anything for this service. If due to physical size, or other
constraints, or if it is not economical justifiable to consolidate your
shipment, we will immediately notify you and provide you the most economical
options for your particular shipment.
Q. Will you repackage my
items?
A. No. MYUSAMAILBOX does not
allow repackaging for any shipment.
Q. For how long can I store my
items in my account?
A. MYUSAMAILBOX does not allow
storage of items. We will immediately ship the items listed in your Shipping
Request Form. Mail or packages held in your mailbox will cause a storage fee.
Also, MYUSAMAILBOX reserves
the right to liquidate all mailbox contents without prior notice to the address
on record if excessive amounts of mail or packages are held in the Mailbox or
if a particular item has been held in the Mailbox for an unreasonable amount of
time. In both cases, the customer will be responsible for all fees and frees
MYUSAMAILBOX from all liabilities.
Q. When
does MYUSAMAILBOX charge my shipping costs?
A. We will provide you with a quote when you make a shipping request.
You will only pay for shipments each time we ship the items you indicated in
the Shipping Request Form.
Q. How much are the shipping rates
A. Rates are automatically computed using a rate calculator
that can be found in our web site. Here are the components in computing for
shipping rates:
Fees are based on the actual shipping size and/or weight and
destination of the package: This can be computed by using the Shipping Rate
Calculator that can be found in our web site.
The cost of the insurance depends on the
declared value of the item. LBC will insure an item up to a maximum of
$500.
Cost of tax depends on the item.
Q. Why was I charged for a heavier weight? How do you determine weight?
What is Dim Weight?
A. When a package is
relatively large for its weight, carriers use Dimensional Weight (Dim Weight)
to calculate the shipping rates.
Q. On a recent shipment, I
noticed a charge labeled "Other". What does that charge cover?
A.
On most cases this charge includes the fuel surcharge rate charged by our
courier companies.
Q. Do I have to pay Customs Duties?
A. For your convenience, MYUSAMAILBOX partners will handle all of the
customs procedures for free. You are however responsible for the payment of
such duties which is included each time you have items shipped. So, make sure
that you fully disclose the value of the packages that you will ship from the
U.S.
to the
Philippines
. This value could be retail price, wholesale price, or
any other value you feel is reasonable. Please note that our responsibility is
simply to put the value you indicate in the customs form. You are ultimately
responsible for determining the value and MYUSAMAILBOX will not be responsible
for any delays.
Q. If I receive a package that I
don't want through my virtual address, do I still have to pay for it?
A. You will only be charged for packages that have your correct name
and account number. As long as something is delivered to your virtual address
correctly, we will forward to your desired destination as soon as we receive
your shipping request.
Q. What forms of payment
do you accept?
A. We accept all major credit
cards.
Q.
Are there other modes of payment besides using a credit card?
A. None. Your package won't be sent until payment has been cleared. As such, we
highly recommend that you use your credit card for maximum security and quick
clearance.
Q. Do you require a deposit?
A. At signup you will be
required to pay the setup fee using your credit card.
Q. Can I choose the mode of
shipment for my packages?
A. All shipments are done via Air and/or Sea Freight.
MYUSAMAILBOX uses it’s own freight forwarding network. So, you do the
shopping and we handle the paperwork.
Q. Are my shipments insured?
A. You have a choice of whether or not to insure your package.
MYUSAMAILBOX will handle all the insurance details. Of course, standard fees
will apply.
Q. How can MYUSAMAILBOX ensure the safety of my
package?
A. MYUSAMAILBOX is directly responsible for your package as long as it is at
your virtual address. Before it arrives, the vendor's carrier is responsible
for your package. Once we ship it, the courier will have responsibility over
your package. Also, MYUSAMAILBOX will open the package when it arrives from the
vendor and we will re-seal and ship the package in its original packaging.
If the package looks OBVIOUSLY damaged upon delivery to your
US
address, we will not accept the package and inform you of non-receipt of the
item you requested for shipping.
Also, Electronic items or appliances are shipped at owner’s
risk. We do not assume liability
for damages incurred in shipping these items.
Q. So who's responsible if my
package gets lost?
A. Whoever has physical possession of your package at the time it was
lost will be responsible.
Items purchased can be returned to the supplier for exchange
or refund. This is however subject to the policies of the merchant from which
the items were purchased.
Please note that the cost of all returns to suppliers is the responsibility
of the Member returning the item.
The Management of MYUSAMAILBOX would not
incur the cost of returns to suppliers. Management would however seek out ways
of returning items to suppliers that are cost effective to members. Of course
we could exercise discretion on a case by case basis.
Q. How long would it take for my
package to reach me?
A. Once your shipment arrives at your virtual address, we shall immediately
process, prepare airway bills and invoices, and forward to your desired
destination on the next shipping date (Monday every week). Air Freight usually
takes 5-7 days while Sea Freight usually takes 25-30 working days from the time
your shipment leaves the US Office. We will wait until all the items in your
shipping list have arrived or are complete before we will ship your package.
However, we will not wait for items in a separate Shipping Request Form.
Please note that expected
times does not include any delays due to customs or unforseen situations.
Q. With what frequency will you ship the contents of my Mailbox to me?
A. We will ship the items
included in your Request Form as soon as all the items have arrived.
Q. Is it possible to track my
shipments?
A. MYUSAMAILBOX keeps track of shipments when your virtual address has
received your package and when it was sent out. We will provide you information
and/or status via web site once we ship your package from your virtual address.
That way, you can monitor your package through our tracking system.
Q. Do I need to confirm my
shipments?
A. There is no need to confirm if your shipment has all the complete
information (source, description of contents, value, correct
US
account number and Address), Your MYUSAMAILBOX address can receive any form of
shipment as long as it is addressed to you.
To prevent
unwanted delivery and costs, MYUSAMAILBOX makes it a point to confirm first
from you before we do any cost-incurring shipping if any of the required
information of the shipment is incomplete or lacking. At MYUSAMAILBOX, you pay
only for what you ship.
Q. What are the countries
that you ship to?
A. We ship only to the
Philippines
.
Q. Are your services
available in the
USA
? Do you ship inside the
USA
?
A. No, we don’t ship within
the
USA
. We only ship to the
Philippines
.
Q.
How do I cancel my account?
A. You can email us at info@myUSAmailbox.com.ph.
We will send you a reply email to confirm your cancellation request. After your
email confirmation your account will then be officially cancelled; all packages
henceforth received at this cancelled account shall be automatically
liquidated.
Q. Where do you have
offices?
A. Our office is located at LBC Hangar,
General
Aviation
Center
, Domestic Airport Compound,
Domestic
Road, Pasay
City, Metro Manila, Philippines.
|